My Auto-Trail is operated and maintained by Sargent Electrical Services Limited in conjunction with Auto-Trail V R Limited.
Data relating to your account, including name, address, email address, phone number and vehicle serial number will be stored on a Microsoft secure server and will be made available to Sargent Electrical Services Limited, Auto-Trail V R Limited and registered Auto-Trail dealers and engineers.
System data from your vehicle, including battery voltage levels, water levels, temperature and humidity along with GPS location data will be stored on a Microsoft secure server and will be made available to Sargent Electrical Services Limited, Auto-Trail V R Limited and registered Auto-Trail dealers and engineers. The data will be used for diagnostic and analysis purposes and to provide help and assistance.
None of the data covered in the points above will be shared with any third parties, with the exception of data requests from legal bodies, government agencies or the police.
This policy describes who we are, why we need to collect your information and how we will use it.
Sargent Electrical Services Limited, Unit 39 Tokenspire Business Park, Hull Road, Beverley HU17 0TB.
Main office: 01482 881655
ICO Registration No. Z1612581
Companies House: 3316790
VAT no: GB599043404
By using this specific website and other Sargent communication resources in relation to this product or service you are accepting and consenting the practices described in this policy.
If you have any questions or suggestions, please feel free to contact us by writing to our registered office or emailing us at firstname.lastname@example.org
Please take time to read the following as it contains important information relating to the details you have given or should give to us.
Personal data, or personal information, means any information about an individual from which any natural living person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data), nor do we collect any information about criminal convictions and offences.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter with you (for example, to provide you with our services). In this case, we may have to cancel a service you have with us, but we will notify you if this is the case at the time. Where you may fail to provide suitable proof of owner-ship we may contact the Police.
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
We may receive personal data about you from various third parties and public sources as set out below:
We will use your information to manage your subscription, services and products and help support you with technical information and or diagnosis, which may include any or all the following purposes:
Unless you let us know otherwise, in accordance with your subscription agreement or account registration, we may for all the above purposes contact you by mail, phone (including SMS) and email, and also share your information with associate technical support affiliates / employees in order to carry out diagnosis, repairs, updates and provide technical support.
You will be able to unsubscribe by contacting email@example.com however should you do so this may mean we will no-longer be able to perform the contract with you.
Your information includes all the details we hold about you and your transactions.
We will only collect the information we need so that we can provide you with the products and services you expect from us.
We may process your personal data for more than one lawful grounds depending on the specific purpose for which we are using your data: including for the performance of our contract with you; where it is necessary to comply with a legal obligation or where it is necessary for our legitimate interests such as for the running of our business and / or to keep our records updated and to track the vehicle and carry out diagnostic, software updates and technical / customer support.
You have the right to withdraw consent to processing your data at any time by contacting us at firstname.lastname@example.org
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Data relating to your account, including name, address, email address, phone number and vehicle serial number will be stored on a Microsoft secure server and will be made available to Sargent Electrical Services Limited, Auto-Trail V R Limited and registered My Auto-Trail dealers and engineers.
During the course of our dealings with you we may need to disclose some of your information to insurers, third party underwriters, reinsurers, credit reference, fraud prevention, and law prevention agencies and legal entities that provide service to us to:
From time to time we may require services from law enforcement agencies that are located outside the UK, and your information may be shared with them for the purposes of providing that service. Where we engage these entities, we look to gain information that they apply the same levels of protection, security and confidentiality that we apply to your information.
We may monitor and record telephone calls and communications with you in order to improve our services (quality and training) and to prevent and detect crime.
As required by data protection law, we follow strict security procedures and protocols in connection with the storage, processing and disclosure of your information, to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. This does not apply where we are required by law to pass your information on to any third party.
We will retain your information for six years after the business relationship has ended, or longer as required by law and / or, regulatory agencies such as the Financial Conduct Authority, HM Revenue and Customs.
You have a right to update or correct your personal details at any-time. You may do this yourself when you log in to your My Auto-Trail account.
To change your email address, you will need to contact Technical Support at email@example.com
For other information we hold, changes can be made by contacting firstname.lastname@example.org
If you are selling your vehicle privately please email email@example.com and we will transfer the vehicle from your My Auto-Trail account to the new owners My Auto-Trail account. If you sell your vehicle through a My Auto-Trail dealership then they will undertake the vehicle transfer removing it from your account.
We would like to keep you informed by letter, phone and electronic means (including e-mail and mobile messaging) about products, services and additional benefits that we believe may be of interest to you. If you don’t want us to do this, please tell us the next time you call or contact us by writing to our Kelly Connolly at our registered office noted above or by emailing us at firstname.lastname@example.org
You have the following rights:
We reserve the right to charge the administrative cost of providing you with the requested information in situations where your request is excessive or unfounded, for instance where your request is repetitive, or you require multiple copies;
If you wish to exercise any of the above rights, please contact us by writing to our Kelly Connolly at our registered office noted above or by emailing us at email@example.com
If you are aged 16 or under‚ we will require the consent of your legal guardian or parent. You may obtain a consent form, by emailing us on firstname.lastname@example.org
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.